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FAQs

Orders, Processing & Shipping

Once your purchase has been completed, an e-mail confirmation will be sent to the email address that we have on file for your order. This e-mail acts as a pending invoice until your order is officially confirmed and includes your order number. A confirmation email on the acceptance of your order will be sent within 48 hours. All orders are subject to acceptance and/or availability, hence the 48 -hour wait period.


Our standard order processing time is up to 3 business days. However, we may need some more time to process your orders during peak periods or for orders placed over the weekend. Once your order has been shipped, you will receive an e-mail with your shipment’s tracking information, allowing you to keep tabs on the progress of your delivery.

We do not accept phone inn orders at this time. All orders can only be placed on our webstore.
Yes, you may be able to cancel some items before we prepare your order. Read our Terms & Conditions to learn more on how to make changes to an in-progress order.
Orders are carefully prepared in protective packaging by our partner retailers. If the brand has provided branded boxes, dust bags or cases, these will also be included.
Do Not Wish currently only ships within the US.
DO NOT WISH
Shopping on DNW is a choice, as it is a personal social and environmental responsibility. At core, we are a sustainable luxury fashion shopping initiative. Join our community! Each item purchased is a personal and collective contribution to reducing fashion waste and pollution. Yes, great deals, but #BuyLessChooseWell ♻️ ♻️ ♻️

Read more about what we’re doing here.
All items on the Do Not Wish store are guaranteed authentic.
All items on the Do Not Wish store are at a discount.
Follow our social media @d0n0twish or sign up to our newsletter to join our mailing list to stay updated on our drops and other upcoming or exclusive promotions!
SIZE & FIT

Measurements and fit information are available on every product page: Read more about the size and fit of a product on each product information page to view size, fit, cut, material, and model measurements. If you still need more information about the size or fit of an item, send us an email with the item number and a link to the item. We’ll confirm the sizes before you make a purchase. Send an email to customercare@donotwish.com.

The size of an item refers to the designer size on the label. Fit describes the fit of the item on the body. Cut, silhouette, and the material describes what the item is made from. To find this information, go to the product information page and view the Details and Size & Fit for each product.
International sizes are slightly different when converted and some items from some designers fit larger or smaller than others.
Since all items are discounted and subject to availability, items seen might be the last or few remaining pieces of that item. To be notified about a sold-out item being back in stock, join our newsletter.
PRICING & PAYMENT
Our items are priced based on discounts offered by our partner retailers and boutiques.

Although we don’t have any control over price variations, we’ll always offer you the best deals available for your destination when you place your order.
We currently only accept PayPal as a form of payment. Other additional forms of payment will be available in the future updates.
We keep your personal data private and confidential and only share it with your consent or if legally permitted. Read our privacy policy for more information.
RETURNS

If for any reason you are not satisfied with your order you can request a return with 2 days from the receipt of your order. We require up to 5 – 10 business days to process returns. A return must be requested within 5 days of receiving your order. Once you receive your authorization and return instructions, items must be shipped within 5 days. The return must be authorized by us before being shipped to the provided return address. Items should be returned in their original packaging to ensure they are protected in transit.

Items should be returned undamaged, unused, and with all garment tags still attached. Damaged, soiled or altered items will not be accepted and will be sent back to the customer.

DESIGNERS
We offer discounted items from household luxury brands, and upcoming or independent designers. In no particular order, see some of our top brand selections below: 032c, 1017 ALYX 9SM, 11 by Boris Bidjan Saberi, ISSEY MIYAKE, 3.1 Phillip Lim, A-COLD-WALL, Acne Studios, Ahluwalia, AMBUSH, AMI Alexandre Mattiussi, Andersson Bell, ANDREĀDAMO, Ann Demeulemeester, Asics, Balenciaga, BED J.W. FORD, Bode, Boris Bidjan Saberi, Bottega Veneta, Botter, Brunello Cucinelli, Burberry, By Walid, Calvin Klein, CamperLab, Canada Goose, Casablanca, Charles Jeffrey Loverboy, Chet Lo, Children of the Discordance, Chopova Lowena, Christian Louboutin, CMMN SWDN, Collina Strada, COMMAS, Comme des Garçons Homme, Common Projects, Coperni, Craig Green, Daniel W. Fletcher, Diemme, Diesel, Dion Lee, District Vision, Dries Van Noten, Dsquared2,Dunhill, Eckhaus Latta, Edward Cuming, EGONlab, Emanuele Bicocchi, Emporio Armani, Endless Joy, Enfants Riches Déprimés, Engineered Garments, Ernest W. Baker, Essentials, Fear of God, Fendi, Feng Chen Wang, Ferragamo, Fred Perry, FREI-MUT, Giorgio Armani, Giuseppe Zanotti, Givenchy, GmbH,Golden Goose, Greg Lauren, Grey Ant, Gucci, Guidi, Haider Ackerman, Helmut Lang, Henrik Vibskov, Heron Preston, Homme Plissé Issey Miyake, Hood by Air, Innerraum, Isa Boulder, Isabel Marant, Jacquemus, Jan-Jan Van Essche, Jean Paul Gaultier, Jil Sander, John Elliott, Johnlawrencesullivan, Joseph, Judy Turner, Julius, Junya Watanabe, Just Cavalli, Juun.J, JW Anderson, Ksubi, Kuboraum, Lanvin, LE17SEPTEMBRE, LEMAIRE, Loewe, LU’U DAN, Luar, Ludovic de Saint Sernin, Maison Kitsuné, Maison Margiela, Manolo Blahnik, Manors Golf, Marc Jacobs, Marine Serre, Marni, Marsèll, Martine Ali, Martine Rose, Max Mara, Maximilian Davis, MISBHV, Missoni, Molly Goddard, Moncler, Montblanc, Moschino, MSGM, Mugler, Mykita, Namacheko, New Balance, Nicholas Daley, Nike, Nike Jordan, Noah, Off-White, Officine Creative, Officine Générale, Oliver Peoples, Ottolinger, Our Legacy, paria /FARZANEH, Parnell Mooney, Pearls Before Swine, Palm Angels, Peter Do, Phileo, PHIPPS, Phlemuns, Raf Simons, Random Identities, RETROSUPERFUTURE, Rhude, Rick Owens, Rick Owens Drkshdw, Rombaut, RRL, Sacai, Saint Laurent, Salomon, Satisfy, Song for the Mute, SPENCER BADU, SUNNEI, TAKAHIROMIYASHITA TheSoloist.,The Elder Statesman, The Row, Theory, Thierry Larsy, Thom Browne, Tiger of Sweden, TOM FORD, UMA WANG, Undercover, Undercoverism, Valentino, VETEMENTS, Visvim, VIVENDII, Vivienne Westwood, VTMNTS, Wales Bonner, WARDROBE.NYC, We11done, Who Decides War by MRDR BRVDO, Y-3, Y/Project, YMC, Yohji Yamamoto, Youths in Balaclava, and more.

Send us an email at contact@donotwish.com or customercare@donotwish.com for additional questions or concerns.
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